Position title
Customer Experience Associate I
Description

GTQ7,180.00 (USD$915) monthly

Two years sales or marketing experience or two years of higher education, or any two year combination

Proficient using Microsoft Office Suite

Type a minimum of 25 words per minute

Successful score on the ACS sales assessment

Fluent in required language (details below)

Extremely strong (85% or better scores; C1/C2) speakers with reasonably accepted accents and strong reading and writing skills

Able to understand a wide range of demanding, longer conversations and recognize implicit meaning

Able to express him/herself fluently and spontaneously

Able to use language flexibly and effectively for social, academic and professional purposes

Able to produce clear, well-structured, detailed text on complex subjects, showing controlled use of organizational patterns, connectors and  cohesive devices

Able to clearly describe in detail complex subjects integrating sub themes, develop particular points and follow through with an appropriate conclusion

Able to understand and use cultural references and idioms of the countries they support

Able to summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation

Able to express him/herself precisely, differentiating finer shades of meaning even in more complex situations

Responsibilities

Functional Knowledge 

Has basic skills in a range of processes, procedures, and systems.

 

Business Expertise 

Supports the achievement of company goals by understanding how teams integrate for the best outcome.

Impacts a team through quality of the services and information provided.

Follows standardized procedures and practices and receives close supervision and guidance.

For consistency, methods and tasks are described in detail.

 

Leadership 

Has no supervisory responsibilities.

 

Problem Solving 

Ability to problem solve, self-guided.

Evaluates issues and solutions to provide the best outcome for the client and end-users.

Has limited opportunity to exercise discretion.

 

Interpersonal Skills 

Exchanges information and ideas effectively.

 

Responsibility Statements 

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

Identifies customer needs by referring to case notes and examining each as a specific case.

Performs routine call center activities concerning business products and services.

Uses standard scripts and established guidelines and under supervision, to meet SLAs.

Provides customers with information that is specialized.

Communicates in a warm and empathetic manner.

Gather all necessary information to update the database.

Escalates issues to senior levels, based on complaints or concerns.

Explains company policies to customers.

Performs other duties as assigned.

Complies with all policies and standards.

Contacts

Please Apply from this job posting. If you have more questions please reach out to us at We@workentropy.com

Employment Type
Full-time
Beginning of employment
8/25/21
Duration of employment
TBD
Industry
Contact Center
Job Location
Remote work from: Guatemala city, Guatemala
Working Hours
09:00-17:00
Base Salary
$915-$915 Per month
Date posted
August 24, 2021
Valid through
January 1, 2022
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Position: Customer Experience Associate I

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