GTQ7,180.00 (USD$915) monthly
Two years sales or marketing experience or two years of higher education, or any two year combination
Proficient using Microsoft Office Suite
Type a minimum of 25 words per minute
Successful score on the ACS sales assessment
Fluent in required language (details below)
Extremely strong (85% or better scores; C1/C2) speakers with reasonably accepted accents and strong reading and writing skills
Able to understand a wide range of demanding, longer conversations and recognize implicit meaning
Able to express him/herself fluently and spontaneously
Able to use language flexibly and effectively for social, academic and professional purposes
Able to produce clear, well-structured, detailed text on complex subjects, showing controlled use of organizational patterns, connectors and cohesive devices
Able to clearly describe in detail complex subjects integrating sub themes, develop particular points and follow through with an appropriate conclusion
Able to understand and use cultural references and idioms of the countries they support
Able to summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation
Able to express him/herself precisely, differentiating finer shades of meaning even in more complex situations
Has basic skills in a range of processes, procedures, and systems.
Supports the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Has no supervisory responsibilities.
Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
Exchanges information and ideas effectively.
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gather all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Please Apply from this job posting. If you have more questions please reach out to us at We@workentropy.com