Position title
Customer Experience Associate I
Description

JMD$380.00 gross hourly ($790,400.00 annually), maximum Semi-monthly incentive $15,386.36

 

Job Track Description: 

Performs business support or technical work, using data organizing and coordination skills.

Performs tasks based on established procedures.

In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile 

Expands skills within an analytical or operational process.

Maintains appropriate licenses, training, and certifications.

Applies experience and skills to complete assigned work.

Works within established procedures and practices.

Establishes the appropriate approach for new assignments.

Works with a limited degree of supervision.

Responsibilities

Functional Knowledge 

Has developed skillset in a range of processes, procedures, and systems.

Business Expertise 

Supports to achieve company goals by helping teams to integrate and work together.

Impact 

Impacts a team through quality of the services provided and information shared.

Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership 

May give informal guidance to junior team members.

Problem Solving 

Ability to problem solve, self-guided.

Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills 

Exchanges information and ideas effectively.

Responsibility Statements 

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

Identifies customer needs by referring to case notes and examining each as a specific case.

Performs routine call center activities concerning business products and services.

Uses standard scripts and established guidelines while under supervision, to meet SLAs.

Provides customers with information that is specialized.

Communicates in a warm and empathetic manner.

Gathers all necessary information to update the database.

Escalates issues to senior levels, based on complaints or concerns.

Explains company policies to customers.

Responsible for the end-to-end resolution of customer issues.

Performs other duties as assigned.

Complies with all policies and standards.

Experience

Requirements

Intermediate Computer skills 

Customer Service Oriented 

+6 Months Call center experience 

English conversation skills 

Chat experience is a plus 

Able to type 38 WPM 

Good Grammatical skills 

Internet speed (20Mbps) 

Dedicated place to work at home

Job Benefits

Work Entropy will pay up to a $100 USD referral bonus to you for all candidates that you referred and are hired when the following conditions are met:

  • $25 USD bonus when your referral attends the 1st day of training
  • $25 USD bonus when your referral completes 30 days of tenure
  • $50 USD bonus when your referral completes 90 days of tenure
Contacts

Please Apply from this job posting. If you have more questions please reach out to us at We@workentropy.com

Employment Type
Full-time
Beginning of employment
8/25/21
Duration of employment
TBD
Industry
Contact Center
Job Location
Remote work from: Jamaica
Working Hours
07:00-14:00
Base Salary
$380-$380 Per hour
Date posted
August 25, 2021
Valid through
January 1, 2022
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Position: Customer Experience Associate I

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