JMD$380.00 gross hourly ($790,400.00 annually), maximum Semi-monthly incentive $15,386.36
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
Expands skills within an analytical or operational process.
Maintains appropriate licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Establishes the appropriate approach for new assignments.
Works with a limited degree of supervision.
Has developed skillset in a range of processes, procedures, and systems.
Supports to achieve company goals by helping teams to integrate and work together.
Impacts a team through quality of the services provided and information shared.
Uses discretion to modify work practices and processes to achieve results or improve efficiency.
May give informal guidance to junior team members.
Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Exchanges information and ideas effectively.
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines while under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Responsible for the end-to-end resolution of customer issues.
Performs other duties as assigned.
Complies with all policies and standards.
Intermediate Computer skills
Customer Service Oriented
+6 Months Call center experience
English conversation skills
Chat experience is a plus
Able to type 38 WPM
Good Grammatical skills
Internet speed (20Mbps)
Dedicated place to work at home
Work Entropy will pay up to a $100 USD referral bonus to you for all candidates that you referred and are hired when the following conditions are met:
Please Apply from this job posting. If you have more questions please reach out to us at We@workentropy.com