Position title
Customer Experience Associate I
Description

Php 15,500 ($305 USD) - Php 23,975 ($473 USD) RBC

Job Track Description: 

Performs business support or technical work, using data organizing and coordination skills.

Performs tasks based on established procedures.

In some areas, it requires vocational training, certifications, licensures, or equivalent experience.

General Profile 

Ability to perform in an analytical and operational process.

Entry-level position with limited requirements for licenses, training, and certifications.

Applies experience and skills to complete assigned work.

Works within established procedures and practices and works with a close degree of supervision.

 

Responsibilities

Functional Knowledge 

Has basic skills in a range of processes, procedures, and systems.

 

Business Expertise 

Supports the achievement of company goals by understanding how teams integrate for the best outcome.

Impacts a team through quality of the services and information provided.

Follows standardized procedures and practices and receives close supervision and guidance.

For consistency, methods and tasks are described in detail.

 

Leadership 

Has no supervisory responsibilities.

 

Problem Solving 

Ability to problem solve, self-guided.

Evaluates issues and solutions to provide the best outcome for the client and end-users.

Has limited opportunity to exercise discretion.

 

Interpersonal Skills 

Exchanges information and ideas effectively.

 

Responsibility Statements 

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

Identifies customer needs by referring to case notes and examining each as a specific case.

Performs routine call center activities concerning business products and services.

Uses standard scripts and established guidelines and under supervision, to meet SLAs.

Provides customers with information that is specialized.

Communicates in a warm and empathetic manner.

Gather all necessary information to update the database.

Escalates issues to senior levels, based on complaints or concerns.

Explains company policies to customers.

Performs other duties as assigned.

Complies with all policies and standards.

Job Benefits
  • Competitive salary
  • Revenue Based Compensation (15%)
  • Night Differential (15%)
  • FREE English Certification

Allowance

Contacts

Please Apply from this job posting. If you have more questions please reach out to us at We@workentropy.com

Employment Type
Full-time
Beginning of employment
8/25/21
Duration of employment
TBD
Industry
Contact Center
Job Location
Remote work from: Manilla, Philippines
Working Hours
09:00-17:00
Base Salary
$305-$473 Per week
Date posted
August 24, 2021
Valid through
January 1, 2022
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Position: Customer Experience Associate I

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