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Tag: contact center

(WE) are here to help the gig economy

Episode 32: Knights of the Round Table

The landscape has changed. Employees’ desire for flexibility is quickly outpacing the diminishing security of employment. Much of the workforce will be leaving traditional work in an effort to lead more joyful and fulfilling lives. In contact centers, average agent tenure is continuing to decline, resulting in rising costs of attrition before agents can fully…
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